Cane-line A/S

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Doskonałe meble plenerowe. Piękny, nowy showroom.

Spent thousands of dollars on 16 chaise lounges for my hotel. After a few months they began to fail. See letter of response of manufacturer below. BUYER BEWARE. They do not stand behind warranty. They admit they had to re-engineer the product however call my hotel guests heavy users. We are a Boutique Hotel with a private pool area.LETTER FROM CAIN-LINEI am sorry to read your frustration, as we are very sorry of the inconvenience cause to you and your customer, however I can assure you that we have taken this problem seriously – and done our best to find the RIGHT solution.After we received the complaint we had to investigate – as we have sold this sunbed well many years – and have never had a similar complaint. In fact the product has been almost trouble free for long time (also many contract deliveries). Only issue we have had was that the wheels would not turn – in case it was not used regularly.We concluded that your customer were a “Heavy user” – with Heavy people using it. Therefore we decided to strengthen the sunbed back construction before sending replacements so we were 110% sure – no more issues could come from them.We reengineered the back – I saw it and confirmed it myself in Indonesia some weeks ago. We changed/reinforced 4 different places, so I would be very surprised if it would not be strong enough. Also we have changed the construction of the wheel (will be on all future orders of Sunbeds)- this is not only because of this problem – as here we have seen the problem elsewhere too.We managed to make these changes and was onsite to confirm them before production. So development took us app. 4 weeks – but production only maybe 2 weeks.It can not in my world be done any faster.I am sad and surprised you think we did not do a good job here – as we did our best to provide the customer with a well working product,LOL!!! They will not even pick up there own cheap product see comments from Jesper from Cane-Line.As per our agreement on the phone yesterday, please dispose/destruct the 16 x Cane-line sunbeds

Pentru camioane e bine poti sta noaptea in parcare la ei,nu ai wc dar ai o livada linga si.........

Schöne und teure Hocker, die leider nach 5 Jahren beginnen zu verschleißen und nach 8 Jahren komplett defekt sind. Sehr umkooperativer und nicht angemessener Kundenservice für ein solches Produkt. Es werden nicht einmal Ersatzteile angeboten, obwohl diese am Lager sind und ich diese bezahlen wollte. Angeblich sind 5 Bezüge zu viele Ersatzteile. Hätte ich nur einen Hocker gekauft, hätte ich einen Ersatzbezug kaufen können. Als guter Kunde, der 5 Hocker gekauft hat (die nun alle defekt sind), bekomme ich nichts. Unglaublich! Ein schönes Produkt allein reicht nicht! Da gehört auch ein freundlicher Kundenservice dazu! Nie wieder Cane-line!

Super schöne korbmöbelFür Garten oder Wintergarten