Hotel LEGOLAND®

This hotel needs refurbishments. Carpets seem to have been there for ages are very dirty. Rooms are outdated and partly pretty dark. Food in the restaurant is well below standards. Don't buy the Legoland Credit Card for kids when booking. It's a total ripoff in my opionion as it cannot be used in neighbouring Lego House where the big Lego shop is but only in the park itself.

The place has full of excitement for kids in the age group 4+. We stayed here for two nights and the time just flew. The entire theme of the room and the hotel is amazingly fantastic. As far as service / room service is concerned they are still lacking behind. We tried to connect with guest services five times but nobody on the other side picked. For each time we had to walk up to reception for any assistance. The reservation for breakfast is unnecessary addition as there is no point of reservation even if you do it. The entire check in and check out process is smooth.

Well located but poor experience. Maybe it's just the Danish people, but customer service does not seem to be a known concept in this hotel, and in the park in general. The staff didn't seem to want to be there at all, and they managed to make you feel like they were doing you a favor by letting you be there.Park access is good from the hotel, as long as you don't have any strollers or are unable to use the stairs. Then you have to use tiny ancient elevators - weird design decision for a theme park.

Perfect location for Legoland or Lego House, which only a 10min walk away.Rooms were slightly tired, but still lots of fun and were clean. Walls not the thickest though. Breakfast was good, if a little more European centred than our preferred selection (for example no toast!!) Would be happy to go back for our next trip to Legoland

Hotellet er super fint men en gigantisk skuffelse at spise aftenbuffet i hotellets restaurant. Minimalt udvalg og alt for high class" i forhold til hvor vi er og hvem gæsterne er. Smagen og udførelsen var spot on men slet ikke relevant for den type hotel og det publikum. Undrede mig først over mængden af pizzabakker mv fra Lalandia men forstod efter "aftensmaden". 1004

Our Pirate room was extremely hot upon arrival and with AC, the sleeping experience was not great, even with the window wide open and the fan turned on. I guess that was an unfortunate side effect of benefiting from one of the hottest summers in Denmark. We later switched to a Business room and it was much nicer (the room was less exposed to the sun), but still no AC. Everything was very clean and very well kept, which is a must considering the target audience are children. Public spaces around the Hotel are amazing. They invite everyone to play including adults. The breakfast buffet has nice options but I was expecting more fruit variety. During dinner there are some options, but you will likely look for alternatives on the third day.

The hotel and staff were great, the restaurant staff not so, breakfast was good dinner was ok had to buy a drink with meals and the money we spent you would think that they would have at least some water on the table, when my grandson asked staff to swap Lego figures they said it was glued on, my grandson spent most of the day in the park swapping Lego figures with staff at the park who where only to glad to do so,it is expensive but we knew that before we went, their is a supper market close by. Over all it was an enjoyable holiday.

Ligger lige op af Legoland med indgang fra selve hotellet. Morgen buffeten er ok med stort udvalg af pålæg, brød, ost, bacon, pølser, æg. Man betaler dog en høj skat for tematiserede værelser, der ligger andre hoteller lige op af som sælger værelser til den halve pris. Det er en oplevelse værd for børnene, men næste gang bliver det nok camping eller alm. hotel. Vi prøvede ikke restauranten til frokost eller aften da vi havde læst dens anmeldelser.

Store værelser, de er lavet til familier. Så når man er alene, så er det nærmest en lejlighed.Alt er jo LEGO branded, så det kan blive for overvælden med de mange farver.Jeg benyttede lejligheden til at sove i overkøjen, alene muligheden giver bonuspoint.

Blown away by visiting this place. My expectations were a bit low because of the complaints read in the reviews. This is a true kids dream come true though (and parents'!). The hotel looks amazing. Very clean, well maintained. We had a pirate room and it was awesome. The theming is magnificent. Lego all over the room, also for the kids to play with. Even a little Lego package as a surprise for the kids to build. Furniture was not worn off in our room. It was quite hot in the room though, have to admit that. Window wide open, door open during the evening, outside fire exit door open so the cool breeze could blow in and the little table fan to suck the cool breeze into the room. For the money paid for the room, this should not be necessary.Complaints I read about being misinformed about the room, check in process or parking permit I truly don't understand. From the moment you book they swamp you with emails and text messages on your phone with all the information you need. Impossible to not know about any of this unless you completely ignore every message they send.Self check in was super slow. Should be made more efficient and faster hardware behind it. I.e. by allowing to provide all the details in advance from home, such as your address and passport information. It nagged that I needed to scan my passport for check in, didn't have it on me so walked to the car to go get it while my wife waited at the terminal, when coming back the system continued without needing it anymore. Argh. Idea is good as the lines for the reception can be huge, but it definitely needs some tweaking.Something we learned about through friends and wasn't mentioned anywhere is that you can ask the reception for free Legoland tickets for the last hour the park is open. You cannot do any rides but you can already explore the park which is a huge win if you plan on visiting it the next day so you already know what's there and what you want to visit.In the hotel so many things for kids to play with, it's a kids paradise. Lego store is super expensive, but I guess that's what you can expect. The same Lego packages online are sold for a lot less.Breakfast buffet was very good. Don't understand the complaints about that either. Yes it can get a little crazy busy if you go during rush hour, which are the two hours before the park opens, but everything is quite well restocked, selection of products definitely above just an okay, quality really good. Loved the salmon myself. Simply delicious.There are plenty of free parking spots for the hotel guests. There are four normal EV chargers and even four fast EV chargers on their parking lot. Two of the normal EV chargers are at the parking right in front of the hotel, the other two on the parking across the street. The permit you can simply get by scanning a QR code at the reception and registering your license plate. Also something they should make possible on forehand. Make that check in process smoother and less time consuming guys! After self checking in it's a true challenge to find out where you can find your room. Incredible that nobody thought about putting up a sign with where to find the rooms. That was a bit frustrating. Even if you finally just start walking in different random directions and do find signs, they're often not very clear where they are pointing to.There's a bridge giving direct access to the park. There will be a long queue at the park opening. There's only one scanner for tickets. We decided to walk the 5 minutes to the main entrance instead. Also long queues around opening but many gates so the entry process was smooth and efficient. The hotel included entrance tickets worked perfectly fine from my phone screen there.The price is (too) steep for what you get, especially with the room temperature. Still it's an amazing experience so would probably do it again.